How do I view the virtual performance?
- Registrants will receive an email with the YouTube link on the day of each performance.
- If you do not receive the email with the link by 3:00 p.m. CST on the day of the concert, please contact Pippa Jarvis at paj3@rice.edu.
- We recommend you access the link at least 10 minutes before the performance begins.
- NOTE: There will be a 2 minutes buffer countdown in real time before the performance begins.
Do I need a YouTube account to see the performance?
You do not need a YouTube account to view the performance. All you need is the link which registrants will receive on the day of the performance.
Can I view the concert on my TV instead of a laptop, tablet, or phone?
It may be possible depending on your TV. For Smart TV instruction, click on the YouTube app on your TV.
Can we chat in real time?
Yes, we encourage audience member to cheer on the performers throughout the performance. The chat will be monitored by the Shepherd School administration and will delete any negative comments.
Can I watch a recording of the performance(s) after it's over?
All seven performances will remain available on the Shepherd School's YouTube channel to re-watch after the performance ends.
What if I am having trouble viewing the virtual performance?
We do not anticipate any issues, but we understand that technology does not always work in our favor. Here are some suggestions to troubleshoot any issues.
- The video keeps cutting out or freezing.
- Restart your computer or open/close the app on your phone.
- Try using the link on a new internet browser or device.
- Close any other open programs or applications.
- Check your internet connection.
- Clear your browser history.
- Restart your router.
NOTE: If you close the YouTube Live video while the performance is happening and reopen it a few moments later, the video may pick back up in real time, not begin where you left off.
Should your internet cut in and out, don't worry! You should be able to refresh your YouTube link and begin watching again.